Collector- Patient Accounts

Little Rock, AR

We are seeking an experienced, detail-oriented Patient Accounts Collector to join a busy healthcare organization. The ideal candidate will have a strong background in medical billing, insurance follow-up, accounts receivable, and patient collections.

This position is responsible for managing outstanding patient balances, resolving insurance claim issues, and ensuring timely reimbursement while maintaining professionalism and excellent customer service.

Essential Duties & Responsibilities

Monitor and follow up on outstanding patient accounts and insurance balances.
Contact patients regarding past-due balances and establish payment arrangements when appropriate.
Work insurance accounts receivable, including unpaid, denied, and underpaid claims.
Research and resolve billing discrepancies, claim denials, and payment issues.
Communicate with insurance companies regarding claim status, appeals, and reimbursement.
Review Explanation of Benefits (EOBs) and insurance payments for accuracy.
Assist patients with billing questions, insurance coverage, and payment options.
Maintain accurate documentation of collection activities and account follow-up.
Identify and resolve outstanding balances to improve overall collections and reduce accounts receivable aging.
Ensure compliance with HIPAA, applicable collection regulations, and company policies.
Collaborate with billing staff, insurance representatives, and other departments to resolve account issues.

Qualifications

Minimum 2 years of experience in medical collections, patient accounts, or healthcare accounts receivable preferred.
Knowledge of medical billing procedures, insurance claims, and reimbursement processes.
Experience working with commercial insurance, Medicare, and Medicaid.
Familiarity with medical terminology, CPT codes, ICD-10 codes, and insurance denials.
Strong communication, negotiation, and problem-solving skills.
Ability to handle sensitive financial conversations professionally and compassionately.
Excellent organizational skills and attention to detail.
Proficiency with electronic medical records (EMR), practice management systems, and Microsoft Office.
Ability to manage a high volume of accounts while meeting collection and productivity goals.

Ideal Candidate

The successful candidate will be dependable, motivated, and results-driven, with the ability to work independently and as part of a team. Strong follow-up skills, persistence, and a commitment to providing excellent patient service are essential.

Great Little Rock Clinic, Benefits and Off at Noon on Fridays! Permanent Direct Hire Position. Must have clean Background Check, Stable Work History and Great References!