We are looking for a dedicated and personable Customer Service Representative to join our team. The ideal candidate will be the first point of contact for customers, providing assistance, resolving issues, and ensuring a high level of customer satisfaction. This role requires excellent communication skills, a problem-solving attitude, and the ability to manage a variety of customer interactions.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in-person.

• Resolve customer complaints or issues promptly, professionally, and effectively.

• Provide information about products, services, policies, and procedures.

• Maintain accurate customer records and log interactions in the system.

• Identify opportunities to improve the customer experience and suggest improvements.

• Ensure timely follow-up with customers to ensure resolution satisfaction.

• Collaborate with other departments (sales, technical support, etc.) to address complex issues.

• Maintain up-to-date knowledge of product/service offerings and updates.

• Meet or exceed customer service metrics and KPIs (Key Performance Indicators).

• Handle customer escalations in a calm and professional manner.

• Ensure all interactions align with company policies and guidelines.

Qualifications:

• High school diploma or equivalent; some college coursework preferred.